BATTERYBOKS

We offer free standard delivery for all orders over $60. All products purchased through SOUNDBOKS.com have an expected delivery time of 2-6 business days (Monday-Friday, excluding holidays). We also offer 1-2 days delivery (orders placed before 14:00 GMT Mon-Fri) to the urban areas. For rural addresses, please allow for additional business day(s). Read our full article.

We have a two-year (+1 when you register your speaker) warranty in the event of a technical malfunction, and we’ll repair or exchange the product free of charge within your term. We also have a 30-day return policy for SOUNDBOKS 4, Go and Gen. 3. If you are not satisfied, you can return your purchase within 30 days. Want to know more? Read our full article.

Our prices are displayed in CAD. We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club. We now also accept Shopify Pay, Apple Pay, Google Pay for Accelerated Checkout.

How long does the SOUNDBOKS battery last?
The BATTERYBOKS used with SOUNDBOKS (Gen. 3) lasts for ~40 hours when playing music at mid-volume and ~5 hours at full volume (126 dB). Used with SOUNDBOKS (Gen. 2), it lasts for ~40 hours when playing music at mid-volume and ~8 hours at full volume (122 dB). All depending on the amount of low frequencies being played.

Can you charge and play at the same time?
Yes, you can insert the charger in the SOUNDBOKS while having a battery inserted. However, we don’t really recommend it for regular use. SOUNDBOKS was meant to run on a battery. We also recommend you unplug the battery when the battery is fully charged to care for the battery and extend the lifetime.

How does the battery indicator work?
Push the rubber button on the top of the battery and the five LEDs will light up to indicate the remaining battery. The LEDs also tell you how much you’ve got left to go when charging.

What kind of battery is the BATTERYBOKS?
The BATTERYBOKS is a custom 12.8 V LiFePO4 battery. The internal and external components can handle temperatures from -10 to +40 °C (+14 to +104 °F), allowing you to use your SOUNDBOKS in most climates.

Does BATTERYBOKS work with all SOUNDBOKS models?
The BATTERYBOKS works with the SOUNDBOKS Gen. 2 - 4 and Go, but not any earlier generations.